Course Duration: 2 weeks
Course Overview
This certificate course is designed to equip credit union professionals with essential knowledge and practical skills to manage institutional data securely while implementing effective knowledge management strategies. Participants will explore best practices for handling member information, regulatory compliance, and leveraging technology to enhance operational efficiency and collaboration. By the end of this course, participants will understand the principles of data protection and regulatory compliance (GDPR, CCPA, etc.) in credit unions. They will learn knowledge management (KM) techniques to organize, categorize, and secure critical information as well as explore best practices for enhancing member experience through structured information access. The learners will implement strategies for data security, access control, and compliance adherence and leverage KM tools and analytics to improve operational efficiency and decision-making.